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Perguntas frequentes

What are the requirements to install a game from Epic99?

Minimum Specs:

  • Windows 7
  • Intel or AMD x86 CPU
  • At least 2GB of RAM
  • 4GB of hard disk space available
  • GPU with OpenGL 2.0+ support (update graphic driver if possible)
  • You must be an Administrator on your PC.
  • The PC must have a broadband connection to access games, accounts and related content.

Recommended Specs:

  • Windows 10
  • Intel Core i5 or higher processor with virtualization extensions enabled in the BIOS
  • 8GB RAM or higher
  • 40 GB of hard disk space available
  • Graphics: Intel HD 5200 (benchmark 750) or higher
  • You must be an Administrator on your PC.
  • The PC must have a broadband connection to access games, accounts and related content.
The exe does not run. What should I do?

If your exe does not run after you have downloaded it from our website, it may be a hardware problem.

The easiest way for us to check the hardware in your computer is for you to send us a copy of your DxDiag report.

How to Run DxDiag:

  1. Press the Windows key and type “dxdiag” in the Search box.
  2. Click on dxdiag.exe.
    dxdiag_1

  3. When DxDiag runs, check to see if there’s a button that says “Run 64-bit DxDiag”.
    If there is, click it. If that button doesn’t appear, go to step 6.
    dxdiag_2
  4. You will see a green progress bar on the bottom left of the DirectX Diagnostic Tool window while the program is gathering information.
  5. When the progress bar, disappears, it means your report is ready.
  6. Click on “Save All Information”.
    dxdiag_3
  7. Save the file to your desktop (make sure it’s saving as a text [.txt] file)
  8. Click “Exit”.
  9. Attach the file you just saved to the form here.
The game loading screen disappears halfway during installation. What should I do?

If your game loading screen disappear halfway during installation, it may be a hardware problem.

The easiest way for us to check the hardware in your computer is for you to send us a copy of your DxDiag report.

How to Run DxDiag:

  1. Press the Windows key and type “dxdiag” in the Search box.
  2. Click on dxdiag.exe.
    dxdiag_1

  3. When DxDiag runs, check to see if there’s a button that says “Run 64-bit DxDiag”.
    If there is, click it. If that button doesn’t appear, go to step 6.
    dxdiag_2
  4. You will see a green progress bar on the bottom left of the DirectX Diagnostic Tool window while the program is gathering information.
  5. When the progress bar, disappears, it means your report is ready.
  6. Click on “Save All Information”.
    dxdiag_3
  7. Save the file to your desktop (make sure it’s saving as a text [.txt] file)
  8. Click “Exit”.
  9. Attach the file you just saved to the form here.
The game does not load after I click on the game icon.

If your game does not load after you click on the game icon on your desktop, it may be a hardware problem.

The easiest way for us to check the hardware in your computer is for you to send us a copy of your DxDiag report.

How to Run DxDiag:

  1. Press the Windows key and type “dxdiag” in the Search box.
  2. Click on dxdiag.exe.
    dxdiag_1

  3. When DxDiag runs, check to see if there’s a button that says “Run 64-bit DxDiag”.
    If there is, click it. If that button doesn’t appear, go to step 6.
    dxdiag_2
  4. You will see a green progress bar on the bottom left of the DirectX Diagnostic Tool window while the program is gathering information.
  5. When the progress bar, disappears, it means your report is ready.
  6. Click on “Save All Information”.
    dxdiag_3

  7. Save the file to your desktop (make sure it’s saving as a text [.txt] file)
  8. Click “Exit”.
  9. Attach the file you just saved to the form here.
Where can I find the games I have downloaded if I accidentally deleted the game icons on my desktop?
You will need to re-download the exe of the game you are intending to play from Epic99 again and the game icon will reappear on your homepage.
How do I exit from the game if I want to end the session?
Move your cursor to the top right of your monitor and you will see a navigation bar with the X button. Click on it and you will successfully close the game.
How do I find new games from Epic99?
You can find you new games on our Epic99 webpage. We are constantly updating new game titles on our page.
How can I contact Epic99?

You can contact us at info@epic99.com if you have any questions or enquires regarding our product(s).

For technical assistance, please submit a ticket via the form here.

The materials of all game titles listed in Epic99 are copyrights of the respective game developers. Our software is not developed by or affiliated with any game developer.

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